Frequently Asked Questions
QUESTIONS ABOUT YOUR ORDER
What is the time frame between placing and receiving my order?
Allow up to 3 business days from when an order is placed to receiving a shipment confirmation. Please note we do not ship on public holidays.
What is your shipping policy?
Our standard shipping method, unless otherwise requested is FedEx ground for flat rate of $8.00. Please allow up to 8-10 business days for delivery within the 48 contingent states.
Free shipping with any purchase of $75.00 worth of products
(Excludes sales tax if applicable)
We currently do not ship internationally or outside the 48 contingent states.
How do I track my order?
You will receive an order confirmation email once an order has been placed. A second email will be sent containing package tracking information as well as details about the purchase. Information is also available in your account history on cuveebeauty.com.
If further assistance is needed, please email us at firstname.lastname@example.org
For any product questions, please email us at email@example.com
What is your return policy?
We will refund your full purchase price of product, less shipping charges, onto the original form of payment only.
Returns are only accepted with a Return Authorization Number (RMA). Please email firstname.lastname@example.org to receive your Return Authorization Number. Please include original packing slip and mark your RMA number on exterior of box. Return shipping fees are not refundable.
If you receive an item damaged in transit, please contact us immediately for assistance.
Products must be purchased from Cuveebeauty.com, unused, within 14 days of when the original order was received. Allow up to 5 business days from our receipt of your returned packaged for a credit to be issued to the original form of payment. Please note, refund may not post in your account immediately, contact your bank for further information on posting.
Please send all items back to Cuvée Beauty, 199 Lafayette Street, Suite 302. NY, NY 10012
QUESTIONS ABOUT YOUR ACCOUNT
Is my personal information kept private?
I forgot my password, what do I do?
To re-set password, follow instructions on the log-in page. An email will be sent to you to create a new password.
QUESTIONS ABOUT PRODUCTS
Are Cuvée products safe to use if I have chemically treated hair or color my hair?
Yes, all Cuvée products are safe to use on color treated or chemically treated hair. In fact, using Cuvée products will help restore and improve the condition of chemically altered hair.
Are Cuvée Products free of Sulfates, Parabens, and Phthalates?
Yes, Cuvée formulas were developed without harsh chemicals and do not contain sulfates, parabens, or phthalates.
Are Cuvée products tested on animals?
Absolutely NONE of our products are tested on animals. Cuvée Beauty is a cruelty free company.
Where are Cuvée products made?
Our products are made in the United States of America. However, our premium grade, high efficacy ingredients are sourced from around the world. Cuvée products are tested by professional hairdressers.
Can I layer my Cuvée products on top of each other?
Our products are meant to be used together. Layering and combining products will only enhance results and help better achieve desired look and results.
For any questions regarding our products or brand, please email us at email@example.com